CONTACT INFORMATION – VIVIAN & COLE
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CUSTOMER SUPPORT
We're here to help! Our support team is available to assist you with any questions about orders, products, shipping, or returns.
📧 support@vivianandcole.com
⏰ Monday – Friday: 9AM – 6PM EST
⏰ Saturday – Sunday: Closed
We typically respond within 24 hours during business days. During our Sample Sale and busy shopping periods, response times may be slightly longer. We appreciate your patience!
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BUSINESS INFORMATION
🏢 Legal Business Name: Vivian & Cole
📍 Location: United States
🌐 Website: vivianandcole.com
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INQUIRIES
General Questions
For general inquiries about our products, brand, or services:
📧 support@vivianandcole.com
Order Support
For questions about your order, shipping, or tracking:
📧 support@vivianandcole.com
Please include your order number in the subject line.
Returns & Exchanges
For return or exchange requests:
📧 support@vivianandcole.com
Please include your order number and reason for return.
Press & Media
For media inquiries, collaborations, or press requests:
📧 support@vivianandcole.com
Subject line: "Media Inquiry"
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TRACK YOUR ORDER
You can track your order at any time using the tracking link provided in your shipping confirmation email.
🔗 vivianandcole.com/pages/track-order
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FREQUENTLY ASKED QUESTIONS
Before contacting us, you may find answers to common questions in our policies:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
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CONNECT WITH US
Stay updated on new arrivals, exclusive offers, and sample sale finds:
📸 Instagram: @vivianandcole.us
👍 Facebook: Vivian & Cole
Newsletter — Sign up to receive:
- Exclusive discounts
- Early access to sample sales
- Style inspiration
- New arrival announcements
➡ Subscribe at vivianandcole.com
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FEEDBACK
We value your feedback! Whether it's a compliment, suggestion, or concern, we want to hear from you.
📧 support@vivianandcole.com
Subject line: "Feedback"
Your input helps us improve and serve you better.
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Last Updated: January 20, 2026
