Contact information
CONTACT INFORMATION – VIVIAN & COLE
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CUSTOMER SUPPORT
We're here to help! Our support team is available to assist you with any questions regarding orders, products, shipping, or returns.
Email
📧 support@vivianandcole.com
Response Time
We typically respond within 24 hours on business days.
Business Hours
⏰ Monday – Friday: 9AM – 6PM EST
⏰ Saturday – Sunday: Closed
Please note that response times may be slightly longer during busy periods or holidays. We appreciate your patience and will respond as soon as possible.
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BUSINESS INFORMATION
Legal Entity
Loli E Business LLC
Brand Name
Vivian & Cole
Location
📍 United States
Website
🌐 https://vivianandcole.com
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INQUIRIES
General Questions
For general inquiries about our products or services:
📧 support@vivianandcole.com
Order Support
For questions about your order, shipping status, or tracking:
📧 support@vivianandcole.com
Please include your order number in your message.
Returns & Exchanges
For return or exchange requests:
📧 support@vivianandcole.com
Please include your order number and reason for return so our team can assist you quickly.
Press & Media
For collaborations or media inquiries:
📧 support@vivianandcole.com
Subject line: Media Inquiry
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TRACK YOUR ORDER
Once your order has shipped, you will receive a tracking number via email.
You can also track your order anytime here:
🔗 https://vivianandcole.com/pages/track-order
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FREQUENTLY ASKED QUESTIONS
Before contacting us, you may find helpful information in our policy pages:
• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service
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CONNECT WITH US
Stay updated on new arrivals, exclusive offers, and promotions.
Instagram
@vivianandcole
Facebook
Vivian & Cole
Newsletter
Subscribe on our website to receive:
• Exclusive discounts
• Early access to new collections
• Style inspiration
• New product announcements
Subscribe at:
https://vivianandcole.com
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CUSTOMER SUPPORT FIRST
If you experience any issues with your order, please contact our support team before opening a payment dispute.
Our team is happy to assist and resolve any issue as quickly as possible.
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FEEDBACK
We value your feedback! Whether it's a compliment, suggestion, or concern, we want to hear from you.
📧 support@vivianandcole.com
Subject line: Feedback
Your feedback helps us improve our service and customer experience.
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Last Updated: March 2026