Shipping policy
SHIPPING POLICY – VIVIAN & COLE
Last Updated: March 2026
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DELIVERY TIMELINE
PROCESSING TIME
After placing your order, we require 1–3 business days to process and prepare it for shipment.
Orders placed during weekends or holidays will be processed on the next business day.
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DELIVERY TIME
Once your order has been processed and shipped, the estimated delivery time is:
United States: 3–8 business days
In rare cases, delivery may take up to 14 business days due to high demand, carrier delays, holidays, or customs processing.
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HOW TO PLACE AN ORDER
Ordering on Vivian & Cole is simple:
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Go to the product page and click “Add to Cart”
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Select the correct product options and proceed to Checkout
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Enter your shipping information and confirm your details
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Review your order before completing payment
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Once payment is confirmed, you will receive an order confirmation email
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PAYMENT METHODS
At Vivian & Cole, all payments are securely processed using SSL encryption to ensure a safe checkout experience.
We accept the following payment methods:
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
Once your payment is completed, you will receive a confirmation email with your order details.
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FREE SHIPPING
We offer free standard shipping within the United States.
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ORDER FULFILLMENT
To offer competitive pricing and product availability, some orders may be shipped directly from our partner warehouses and fulfillment centers.
Because of this, shipping times may vary slightly depending on inventory availability and logistics.
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TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment at any time using the tracking link provided in your shipping confirmation email or through the “Track Your Order” page on our website.
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SHIPPING CARRIERS
Orders may be delivered by a variety of trusted domestic and international shipping carriers depending on destination and logistics availability.
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SHIPPING DELAYS
Occasionally, delays may occur due to circumstances outside our control, including:
• High order volume
• Carrier delays
• Customs processing
• Weather conditions or holidays
We appreciate your patience and understanding if such delays occur.
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CONTACT
For any questions regarding shipping or delivery, please contact us:
📧 support@vivianandcole.com
📍 United States
⏰ Monday – Friday, 9AM – 6PM EST
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Last Updated: March 2026